1f. All Sales Are Final

(a.) Orders may be canceled prior to being packaged for shipment only if cancellation request is received in our office within 24 Clock hours from the time of purchase. Order cancel request made within this 24 hour time frame will not be charged a cancellation fee.

(b.) Within the first seven (7) days from date of purchase and prior to orders being shipped; orders may be canceled and a 10% cancellation administrative fee deducted from any refund. Note: If orders have already been shipped, Section 2a. of this return policy will be applied.

(c.) After seven days from date of purchase orders are considered in packaging process and can not be canceled and no refunds made after the first seven (7) days from date and time purchase. However you may request a refund if we have not provided you with a tracking number within 30 calendar days from the date your order is placed.

Returns are not accepted for refund! Returned products are allowed only for exchange of other products listed on our website or products we shipped to you by mistake and in error on our part. When your order is shipped you will be notified if any items have been back ordered. Back ordered items will shipped as soon as possible, usually within 14 days. It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. *Any damaged items must be reported within three (3) calendar days of receiving your order. (No Exceptions) . _____________________________________________________________________________________________________________


Product exchanges may be requested only if the requested exchange is made within seven (3) calendar days of the customers receiving their order. Items being returned must be of equal or lessor value than the exchanged/replacement products.

If returned products were originally shipped as part or all of an order that received free shipping, seller will deduct any or all of sellers original shipping cost for that portion of an order being returned.

Products requiring shipping by motor freight carrier are excluded from and do not qualify for free shipping.

Refunds, Returns or Exchanges will not be allowed on any of our Poly greenhouse coverings, shade cloth, frost covering or ground cloth.

A 10% restocking and additional handling fee will be deducted from the original purchase price of any returned products for exchange. Exchange request must be made by email and must have prior authorization by return email before the product being exchanged is shipped back to us. A copy of the authorization email along with a copy of the original order number must also be provided. .

Products returned for exchange must have prior authorization and be in the original packaged condition, undamaged and unused. Exchanged products must be exchanged for similar products within that products category.

3a. Damages Caused By Shipping Carrier.

Replacement products or refunds will only be shipped or made after the carrier approves the damage claim


4a. Free Merchandise Promotions

Depending on the type of promotion in effect at any time, the terms may vary. For this reason the terms for each different free merchandise promotion shall be clearly displayed on the same webpage under and in clear focal view as the Promotion Banner. These terms shall apply without exception.

You may contact us at info@hoopbenders.net.

Only product prices, sale prices or shipping promotions quoted or stated on this website will prevail and be applied to any order placed. Prices and shipping promotions appearing on any other website or printed ad's or material, fliers or otherwise do not supersede the prices or promotions on this website "www.buildmyowngreenhouse.com" or lack thereof and may be invalid or out of date and may not apply to any order placed on this website. All prices and promotions are subject to change without notice.

Please Note: If you create a shopping cart during a sale event the sale prices will automatically revert back to regular prices after the sale event ends. To receive the sale prices you must checkout your cart before the sale ends, NO EXCEPTIONS