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Due to Covid-19 your order may require 12 to 21 days to be delivered. Tracking numbers will be emailed to you after your order is shipped. By completing your purchase on this website you are entering into a binding contract by are agreeing to these extended Shipping, Return & Cancelation terms. If you are unwilling or you are not prepared to wait for the delivery of your order as specified under these terms then do not place your order with us on this website. 

RETURN / CANCELATION POLICY

Read Our  SHIPPING POLICY  

 

1. All Sales Are Final

(a.) Orders may be canceled prior to being packaged for shipment only if cancellation request is received in our office within 24 Clock hours from the time of purchase. Order cancel request made within this 24 hour time frame will not be charged a cancellation fee.

(b.) Within the first seven (7) days from date of purchase orders may be canceled with a 10% cancellation administrative fee deducted from any refund. 

(c.) After seven days from date of purchase orders are considered in packaging process and can not be canceled and no refunds made after the first seven (7) days from date and time purchase. However you may request a refund if we have not provided you with a tracking number within 30 calendar days from the date your order is placed.


Returns are not accepted! Only exception being products we shipped to you by mistake and in error on our part. When your order is shipped you will be notified if any items have been back ordered. Back ordered items will shipped  as soon as possible, usually within 14 days. It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. *Any damaged items must be reported within seven (7) calendar days of receiving your order. (No Exceptions) . ________________________________________________________________________________________________________________________________

2.

Only product prices, sale prices or shipping promotions quoted or stated on this website will prevail and be applied to any order placed. Prices and shipping promotions appearing on any other website or printed ad's or material, fliers or otherwise do not supersede the prices or promotions on this website "www.buildmyowngreenhouse.com" or lack thereof and may be invalid or out of date and may not apply to any order placed on this website. All prices and promotions are subject to change without notice.

 Product exchanges and allowed only if the requested exchange is made within seven (7) business days of the customers receiving their order. Items being returned must be of equal or lessor value than the replacement products. Exchange request must be made by email and must have prior authorization by return email before the product being exchanged is shipped back to us. A copy of the authorization email along with a copy of the original order number must also be provided. .

Products returned for exchange must have prior authorization and be in the original packaged condition, undamaged and unused. Exchanged products must be exchanged for similar products within that products category.  


3. Damages Caused By Shipping Carrier. 
Replacement products or refunds will only be shipped or made after the carrier approves the damage claim

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4. Special, Custom And Large Orders

When ask to, we calculate the parts need for your project, because this constitutes performance of a custom service, these orders are considered Custom Orders and constituent a larger than normal upfront expense on our part. We will not issue refunds or accept return of any portion of these Custom Orders even if the orders contain standard parts. Special or Custom orders consist of one or more of the following; estimating the parts required for your project, design. Larger Orders consist of one or more of the following; design services rendered, manufacturing larger quantities of standard products than usually produced for a single customer, entity or multi-able customers, entities in a single or multi-able purchases.


5. Free Merchandise Promotions

Depending on the type of promotion in effect at any time, the terms may vary. For this reason the terms for each different free merchandise promotion shall be clearly displayed on the same webpage under and in clear focal view as the Promotion Banner. These terms shall apply without exception.

You may contact us at info@hoopbenders.net.


6. Restocking Fee's/ Allowed Refunds

Depending When and if a return for refund is allowed there will be a 15% restocking fee deducted from any refund. Buyer must pay return shipping, return shipping cost are not refundable. Refunds are for returned products only and accordingly subject to applicable restocking fees. At no time shall any portion of the original outgoing (to buyer) be refunded. 




Please Note: If you create a shopping cart during a sale event the sale prices will automatically revert back to regular prices after the sale event ends. To receive the sale prices you must checkout your cart before the sale ends, NO EXCEPTIONS

FREE SHIPPING POLICY:

Free shipping is limited to orders that meet the Minimum purchase requirement.

Orders that do not  meet the minimum purchased amount to qualify for free shipping can not be added to a previous order that has already qualified for free shipping and or combined with another order or orders to achieve the minimum purchase amount for free shipping. Orders qualifying for free shipping are shipped by any carrier of our choice.

As combining separate orders to achieve Free Shipping minimum is not permitted; purchaser's placing multiple orders will be charged shipping on any order less than the required Free Shipping minimum, these shipping charges are not refundable even if multiple orders are shipped the same time or in same packaging.

No Exceptions

 At times we offer Free Shipping Promotions, if it is available it will appear in the "Select Shipping Method" during checkout and you must manually select "Free Shipping" other wise you will be charged for shipping of which will not be refunded after you check out. 


EXCLUSION TO FREE SHIPPING: Certain areas of the lower 48 States such as but not limited to Outlying Coastal Islands require additional services for delivers resulting in abnormal high shipping cost or incur excessive surcharges by carriers. Free shipping as applied within this website is limited to lower 48 US States. We (Sellers) therefore reserve the right to cancel any order and refunding the purchase price funds to the (Buyer) for any order falling in this abnormal high shipping range.


Please NOTE that the word "ORDER" as use in the context of free shipping means that the items you purchase must meet the minimum total amount stated to qualify for free shipping, excluding any handling, surcharges if any or shipping charges being added to the total. Free shipping is limited to orders that meet the Minimum purchase requirement.

Expedited Shipping:    We do not provide expedited or overnight shipping services. Sorry


Changing Shipping Method:   If you request a a change in shipping methods after your order is placed, there will be an additional $12.50 flat rate charge to cover our time and labor, added to your total and must be paid before any changes are made.


Processing Your Order For Shipment may take between 7to 18 business days, and delivery may require 12 to 21 days. Orders received after 12:00 noon will not begin processing until the following business day.  This does not include weekend days or carrier in transit time. On occasion heavy increases of sales may cause additional time for processing orders. Large orders of same products may also require additional time for processing. We also sell products direct to local customers, as result some items may be temporarily out of stock. 


  Please note that the shipping prices quoted on our website are quoted by the respective carrier in real time via direct internet connection to our website. These quotes however are not always accurate . We have no control over these carriers website and quotes they make and are not responsible for inaccurate quotes by these carriers. If shipping cost exceed the amount paid by the customer, we always pay any extra cost ourselves, under no circumstances will the customer be required to pay extra shipping cost for errors in shipping quotes (more shipping than you already paid). When actual shipping charges exceed the shipping charges paid by the customer we reserve the right to choose an alternate shipping service other that the service selected by the customer at the time order was placed.

 

Yes We Do Ship To Canada: and most international locations.  Please NOTE:, All international shipments are shipped by USPS only. You can trust that your order will be quickly processed and safely delivered. We will normally process your order and ship it out within 3-5 business days (this excludes time in transit).  Larger, more complex orders may take an additional 3-5 days to process.  We can ship products anywhere in the United States using either UPS or USPS. Flat rate shipping or orders qualifying for free shipping are shipped by the carrier of our choice.  Shipping options are displayed during checkout.  All shipping rates and delivery dates are determined by package size and option chosen for the order weight, destination, and current shipping carrier rates (UPS or USPS) excluding applicable sales tax. 

 

 

After Your Order Is Shipped:  After the package is placed in the hands of the carrier we do not have control of the package or shipping time. Our shipping charges are based on current USPS or UPS rates, excluding applicable sales tax. 
 


It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. Any shortages, missing items or exchanges must be reported or requested within seven (7) calendar days of receiving your order.

(Sorry But There Is No Exceptions To These Terms) .


Regarding Product Damages Caused By Shipping Carrier. 

Replacement products or refunds will only be shipped or made after the carrier approves the damage claim.



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