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FREE SHIPPING: At times we offer Free Shipping Promotions, if it is available it will appear in the "Select Shipping Method" during checkout and you must manually select "Free Shipping" other wise you will be charged for shipping of which will not be refunded after you check out.

Please NOTE that the word "ORDER" as use in the context of free shipping means that the items you purchase must meet the minimum total amount stated to qualify for free shipping, excluding any handling, surcharges if any or shipping charges being added to the total.

Expedited Shipping:    We do not provide expedited or overnight shipping quotes, You may contact the carrier of your choice for those shipping cost or agree in advance for all actual shipping cost to be charged to your credit card payment. An additional flat rate of$17.50 will be added to your order for our processing and hand delivery to the carrier. Expedited shipping is only available for in phone orders. Expedited shipping only expedites the chosen carrier. It does not guarantee your order will be shipped out the same day or even the next day. Our standard shipping policy of 1 to 5 business days to ship out (delivered to the carrier) applies. No Exceptions.

Changing Shipping Method:   If you request a a change in shipping methods after your order is placed, there will be an additional $12.50 flat rate charge to cover our time and labor, added to your total and must be paid before any changes are made.

Processing Your Order For Shipment may take between 2 to 5 business days. Orders received after 12:00 noon will not begin processing until the following business day.  This does not include weekend days or carrier in transit time. On occasion heavy increases of sales may cause some products or large orders to take longer for processing orders.

  Please note that the shipping prices quoted on our website are quoted by the respective carrier in real time via direct internet connection to our website. These quotes however are not always accurate . We have no control over these carriers website and quotes they make and are not responsible for inaccurate quotes by these carriers. If shipping cost exceed the amount paid by the customer, we always pay any extra cost ourselves, under no circumstances will the customer be required to pay extra shipping cost for errors in shipping quotes (more shipping than you already paid). When actual shipping charges exceed the shipping charges paid by the customer we reserve the right to choose an alternate shipping service other that the service selected by the customer at the time order was placed.
 
Yes We Do Ship To Canada and most international locations.  Please NOTE:, All international shipments are shipped by USPS only. You can trust that your order will be quickly processed and safely delivered. We will normally process your order and ship it out within 3-5 business days (this excludes time in transit).  Larger, more complex orders may take an additional 3-5 days to process.  We can ship products anywhere in the United States using either UPS or USPS. Flat rate shipping or orders qualifying for free shipping are shipped by the carrier of our choice.  Shipping options are displayed during checkout.  All shipping rates and delivery dates are determined by package size and option chosen for the order weight, destination, and current shipping carrier rates (UPS or USPS) excluding applicable sales tax. 
 
 
When you place an order we will estimate delivery dates based upon the weight, package size, shipping method selected and your shipment?s destination, However once the package is placed in the hands of the carrier we do not have control of the package or shipping time. Our shipping charges are based on current USPS or UPS rates, excluding applicable sales tax. Orders qualifying for free shipping are shipped by a carrier of our choice.
 

It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. Any shortages, missing items or exchanges must be reported or requested within seven calendar days of receiving your order. (No Exceptions) .

Regarding Product Damages Caused By Shipping Carrier. 
Replacement products or refunds will only be shipped or made after the carrier approves the damage claim.

You can contact us by email at info@hoopbenders.net or by phone at 903-497-1158.
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