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Processing your order for shipment normally takes between 1 to 3 business days. Orders received after 12:00 noon will not begin processing until the following business day.  This does not include weekend days or carrier in transit time. On occasion heavy increases of sales may cause some products or large orders to take longer for processing orders.
 
 
Yes we do ship to Canada and most international locations.  Please NOTE:, All international shipments are shipped by USPS only. You can trust that your order will be quickly processed and safely delivered. We will normally process your order and ship it out within 3-5 business days (this excludes time in transit).  Larger, more complex orders may take an additional 3-5 days to process.  We can ship products anywhere in the United States using either UPS or USPS. Flat rate shipping or orders qualifying for free shipping are shipped by the carrier of our choice.  Shipping options are displayed during checkout.  All shipping rates and delivery dates are determined by package size and option chosen for the order weight, destination, and current shipping carrier rates (UPS or USPS) excluding applicable sales tax. 
 
 
When you place an order we will estimate delivery dates based upon the weight, package size, shipping method selected and your shipment?s destination, However once the package is placed in the hands of the carrier we do not have control of the package or shipping time. Our shipping charges are based on current USPS or UPS rates, excluding applicable sales tax. Orders qualifying for free shipping are shipped by a carrier of our choice.
 

It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. Any shortages, missing items or exchanges must be reported or requested within seven calendar days of receiving your order. (No Exceptions) .

Regarding Product Damages Caused By Shipping Carrier. 
Replacement products or refunds will only be shipped or made after the carrier approves the damage claim.

You can contact us by email at info@hoopbenders.net or by phone at 903-497-1158.
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