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1. All Sales Are Final

Returns are not accepted without prior authorization.  When your order is shipped you will be notified if any items have been back ordered. It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. Any shortages, missing items or exchanges must be reported or requested within seven calendar days of receiving your order. (No Exceptions) .

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2. Refund Method

No cash, credit card or check purchases refunded. Refunds will be product exchanges and allowed only if the requested exchange is made within seven (7) business days of the customers receiving their order. Items being returned must be of equal or lessor value than the replacement products. Exchange request must be made by email and must have prior authorization by return email before the product being exchanged is shipped back to us. A copy of the authorization email along with a copy of the original order number must also be provided. .

Products returned for exchange must be in the original packaged condition, undamaged and unused. Exchanged products must be exchanged for similar products within that products category and of equal or greater value. Restocking charge will not be applied on equal exchanges: otherwise a 20% restocking and payment handling charge will be deducted from the refunded on all exchanges. 


3. Damages Caused By Shipping Carrier. 
Replacement products or refunds will only be shipped or made after the carrier approves the damage claim

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4. Special, Custom And Large Orders

Because special, custom or larger than average (Over $2000.00) orders constituent a larger than normal upfront expense there will be no refunds in regards to special, custom or large orders described herein. Special or Custom orders consist of one or more of the following; design, manufacturing or procurement of products, not sold on our website prior to subject purchase being made. Larger than average orders consist of one or more of the following; design services rendered, manufacturing larger quantities of standard products than usually produced for a single customer, entity or multi-able customers, entities in a single or multi-able purchases.


5. Free Shipping

In addition------If you received free shipping on your order, all of our cost for the original shipping and handling of the original order we shipped to you  will be deducted from any refunded amount. 

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6. Canceled Orders

Refunds on canceled unshipped orders will be charged a 6% refund processing and handling charge no exceptions. Does not apply to

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You may contact us at info@hoopbenders.net.

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