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[All Sales Are Final]  Returns are not accepted without prior authorization.  When your order is shipped you will be notified if any items have been back ordered. It is the customers responsibility to open the shipped packages upon receipt of their order to ensure they have received their complete order. Any shortages, missing items or exchanges must be reported or requested within seven calendar days of receiving your order. (No Exceptions) .

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Product exchanges are allowed if the requested exchange is made within seven (7) business days of the customers receiving their order. Items being returned must be of equal or lessor value than the replacement products. Exchange request must be made by email and must have prior authorization by return email before the product being exchanged is shipped back to us. A copy of the authorization email along with a copy of the original order number must also be provided.

Damages Caused By Shipping Carrier. 
Replacement products or refunds will only be shipped or made after the carrier approves the damage claim.

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Products returned for exchange must be in the original packaged condition, undamaged and unused. Exchanged products must be exchanged for similar products within that products category and of equal or greater value. Restocking charge will not be applied on equal exchanges: otherwise a 20% restocking and payment handling charge will be deducted from the refunded on all exchanges. 

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In addition------If you received free shipping on your order, all of our cost for the original shipping and handling of the original order we shipped to you  will be deducted from any refunded amount. 

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Refunds on canceled unshipped orders will be charged a 6% refund processing and handling charge no exceptions.  

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You may contact us at info@hoopbenders.net.

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